FAQ

Q. I am having trouble logging in.
A. 1) Check that your password is correct.

If you have forgotten your password, please click on "forgot my password" after you have entered your email address.
Your password will then be emailed to you within a minute or two.
Please check your "junk mail" if you do not receive it in your "inbox".

A. 2) Your "firewall" security settings may be set to high which may be stopping the login.
Ensure that your "cookies" are enabled, and your firewall settings are correct.

Q. How do I enable Cookies

A. To place orders within the website (due to the security features) you must have cookies enabled on your internet browser.
In case you are not sure how to enable cookies, please see information below.

Cookies set up:
Cookies must be enabled on your Internet browser before you: Log-in, access offers, order Gift Cards or Tickets.

Enabling cookies on your Browser:
~Internet Explorer. Version 7 and above
Go to Tools > Internet Options > Privacy
Move the settings slider to Medium or Accept All Cookies, click OK.

~Mozilla Firefox
Go to Tools > Options > Privacy
Tick "Accept Cookies" from sites.

~Safari
Choose Preferences from the Safari menu and click Security
Click "Always" or "Only from sites I visit".

Please note: Before you adjust your settings, you should take note of these settings prior to the change and change them back if you wish when you are done.

Q. Gift Cards:
"How much do I save?" and "How to order".

A. Pre-Purchase and SAVE up to 5% with Payment by Cheque or (EFT).
Electronic Funds Transfer (EFT) payment details are emailed to you when you complete the order and choose payment via (EFT).

How we post Gift Cards to you.
Standard Australia Post: Orders up to $1,000 have a postage choice of "Standard Australia Post free of postage charges"
or "Registered Post at a $2.00 postage charge".

Registered Australia Post: Should you prefer "Registered Post" a $2.00 "Registered Post" charge will apply.

Due to security reasons "All orders over $1,000 or if the delivery is not your home address, must select "Registered Post".

An email confirmation will be sent to you the day the cards are posted confirming the despatch date.
Once despatched Gift Cards cannot be replaced or cancelled if lost in transit or lost by you.

Gift Cards order process.

Please note: A maximum of 5 cards only in any 10 day period
can be ordered. Members may place one order up to the maximum limit (currently $2,000.00 via registered post or $1,000 standard post) for each process period. See conditions.

Q. Can I place an order for Gift Cards, without entering my credit card details on my computer?

A. Yes. Proceed through the "order process" until you are asked for "payment method" on the checkout page.

I want to FAX or Mail my order.
1. Select FAX/MAIL. Then finalise your order.
You will then receive an email with the order receipt. This contains your details, your order and delivery address. The order receipt will advise the FAX/MAIL and payment details.
Please note: Only after your payment for the order is "cleared funds" will the order process begin.

OR

I want to purchase via Electronic Funds Transfer.
2. Select "EFT" (Electronic funds transfer). Then finalise your order.
You will then receive an email with the order receipt. This contains the details for you to complete the EFT into our account.

Important:Please read if you are paying via EFT.
Note: EFT is where you pay funds into our account.
WE NEVER REQUEST YOUR BANK ACCOUNT DETAILS.
If you choose to pay via EFT, you must include the "order number" that you receive when you complete your order.
The order number must be placed on your payment reference by you or your bank when you are completing the EFT payment.
A reference such as "WISH card order", or "card order" is not acceptable as we have a huge number of orders for the same cards.
(If you do not place the order number and/or your name as the payment reference when you pay by EFT, we have no way to identify that the payment is yours!)
If you pay via EFT after 4pm Friday or on the weekend, we
genarally do not see the payment in our system until the following Tuesday!
Reminder: Once you receive your gift card, you can check your card balance for Coles and WISH cards on your docket from the store and online.
To check your balance online: WISH gift card or Coles Gift Card.

Note: Please ensure that you are a current financial member.
Orders that are paid for - will not be mailed and a non-refundable $35.00 process fee will be charged if you are found to be a non-member when the order is processed.

Q. When I Search and select a State, other States are included in the results.

A. If you select a State - you must select the Area within that State to remove other states from your search query.
International search must also select the Region in the same way.

Q. Can I access the benefits within this site?

A. You must have a valid card with the Where To Enjoy® logo to
access any of the benefits within this site.

Q. How many cards can be presented when dining?

A. A maximum number of two member cards with the Where To Enjoy® logo may be presented by each table/group.

Q. How do I return to the previous page when I have completed my search?

A. This site works similar to "real estate sites" where you need to click on the "back arrow" button at the top left hand corner of your internet browser.

General:

Member benefits are exclusive and cannot be used with any other discount or offer and cannot be used in conjunction or combining with any other discount program.

Standard Conditions
Please read carefully before use.
All member cards must be signed before use and are non transferrable.

Dining:
1. Select the dining establishment from those within this site or your Member Handbook.
2. Bookings on busy nights are preferred, though are not essential unless stated.
3. You are entitled to the offer specified up to the maximum value indicated.
4. You are not required to identify yourself as a Where To Enjoy® member.
Present your card when you Request The Bill, there is no need to present the card earlier.

Repeat Use Offer:
All establishments within the Dining section are repeat use.
You may visit these establishments as many times as you wish until expiry date
shown on your card.
Remember to present your Member Card with the Where To Enjoy® logo
when requesting the bill

How Offers Work: Dining
The offer applicable is that stated for the restaurant.
Offer:
Enjoy One Free Main Course with the purchase of a Second
Main Course of equal or greater value.

Note: The least expensive meal is provided free "Up To" the limit indicated for
each establishment.
Set Menu's /Banquets: Offer does not apply for these menu selections(unless stated).
Offer:
Enjoy % OFF THE TOTAL BILL.
Total Bill includes both Food & Beverage.
The % Off is "Up To" the maximum limit indicated for each establishment.

Group Dining:
The Bill cannot be separated : Only One Bill per Table/Group is permitted.
A maximum number of two Member Cards with the Where To Enjoy® logo
may be presented by each table/group.
When more than One Card is produced the deduction remains at
% off the total bill"Up To" the maximum value stated for each Member card.
The value limit may be multiplied by the number of cards
produced as set out in the example below.

Group Dining : Example of Use;
When:
2 or 3 people are dining One card accepted.(Up to $limit indicated on offer) 4 or 5 people are dining. Two cards accepted.(Up to $limit indicated on offer x 2)

Children's meals,Specials,Set Menu's,Entree's, Childrens meals,Specials, Set Menu's,Entree's are not considered as a "Main Courses" and therefore do not qualify for discount(unless stated).

Dine In/ Takeaway
All offers for Dining are "Dine-In Only" (unless otherwise stated)
The exception is Informal Dining, Takeaway where takeaway is
excepted (unless otherwise stated)

Not Valid with any other offers
All offers cannot be used in conjunction with any other type of discount or special offer.

Vouchers:
Each voucher entitles you to the offer described on the voucher
and cannot be used in conjunction with any other offer.
Conditions are described on each voucher and must be surrendered
when accepting the offer.

Films
At certain times Movie Theatres show films that are marked "No Free List".
In such cases the voucher along with any other special offers are
not accepted.

Valid Seven Days/All Times
Offers can be used at Alltimes within the normal hours of service for Dining, Informal Dining/Takeaway & Leisure Activities except for the stated Festive Days and Public Holidays.

Festive Days/Public Holidays
All offers within the site are not valid on the following days;
NewYears Eve/Day, Anzac Day, Queen's Birthday, Australia Day, Easter, Christmas Eve/Day,Mothers Day, Fathers Day, St. Valentine's Day, Boxing Day,Labour Day.

Gift Cards:
Personal orders only accepted.
Members may place one order up to the maximum limit (currently $2,000.00 via registered post or $1,000 standard post) for each process period. A maximum of 5 cards per order allowed.
ie. Process period is generally 10-14 business days (M-F) from when the payment is processed to the day you receive the Gift Cards.
At some times during the year the process period may extend
beyond this due to peak periods of demand, public holidays etc. that occur throughout the year.

How we post Gift Cards to you.
Standard Australia Post: Orders up to $1,000 have a postage choice of "Standard Australia Post free of postage charges"
or "Registered Post at a $2.00 postage charge".

Registered Australia Post: Should you prefer "Registered Post" a $2.00 "Registered Post" charge will apply.

Due to security reasons "All orders over $1,000 or if the delivery is not your home address, must select "Registered Post".

An email confirmation will be sent to you the day the cards are posted confirming the despatch date.
Once despatched Gift Cards cannot be replaced or cancelled if lost or misplaced.

Lost/stolen/misplaced Gift Cards:
Gift cards cannot be replaced or refunded: Once despatched Gift cards are your responsibility, and cannot be replaced or cancelled.

Accommodation
Please read carefully before use.
The % discount applies to the "Rack Room Rate" and is subject to availability.
Each Hotel has an allocated number of rooms that are available for this special promotion.
If the Hotel forecasts a high occupancy rate i.e. during periods of special events/
holiday periods, this offer may not apply. > Check with each individual Hotel for availability.

What is the Rack Room Rate?
The Hotel "Rack Room Rate" is the rate that all other rates are constructed from.
This offer does not apply to any discount offers that may occur throughout the year and is based solely on the Hotel "Rack Room Rate".

Conditions when booking.
1. Advance reservations must be made directly with the Hotel.
2. You must identify yourself first as a Where To Enjoy member, otherwise
discount may not apply.
3. Reservations are on availability basis only. A limited number of rooms
are available at the special Where To Enjoy Member discount rate.
4. Offer is not valid for group packages, convention rates or travel
agency bookings.
5. The Where To Enjoy Member Card must be presented at "Check In"

Price Guide

Dining
The $ symbol for each dining establishment is
indicative of the average price for 1 main course.
Prices may vary due to seasonal factors,
menu changes etc.

$ $9-$14
$$ 15-$18
$$$ $19-$25
$$$$ $26-$35
$$$$$ $36 & above

Accommodation
The $ symbol for each Hotel/Motel is indicative
of the price range for each establishment.
Rates may vary due to seasonal factors.

$ $50-$100
$$ $101- $200
$$$ $201- $320
$$$$ $321- $420
$$$$$ $421 & above