FAQ

Website:

Q. Gift Cards: "How much do I save?" and "How to order".

A. Pre-Purchase and SAVE up to 5% with Payment by Cheque or (EFT).
Electronic Funds Transfer (EFT) payment details are emailed to you when you complete the order and choose payment via (EFT).
* All Credit Card purchases including those received via mail or fax have a standard 1% credit card surcharge.

It's so easy.
You can now select, order & pay online for your Gift Cards.

Registered Mail is FREE to members.
We mail Gift Card orders via Registered Post "FREE" to members.

Please note: A maximum of 5 cards only in any 10 day period
can be ordered. (up to the value of $2,000)
*Order limit has now been increased to $2,000.
Normal order conditions apply. See conditions.

Q. Can I place an order for Gift Cards, without entering my credit card details on my computer?

A. Yes. Proceed through the "order process" until you are asked for "payment method" on the checkout page.

I want to FAX or Mail my order.
1. Select FAX/MAIL. Then finalise your order.
You will then receive an email with the order receipt. This contains your details, your order and delivery address. The order receipt will advise the FAX/MAIL and payment details.
Please note: Only after your payment for the order is "cleared funds" will the order process begin.

OR

I want to purchase via Electronic Funds Transfer.
2. Select "EFT" (Electronic funds transfer). Then finalise your order.
You will then receive an email with the order receipt. This contains the details for you to complete the EFT into our account.

Note: Please ensure that you are a current financial member.
Orders that are paid for - will not be mailed and a non-refundable $35.00 process fee will be charged if you are found to be a non-member when the order is processed.

Q. What's new?

A.

Find your favourites quickly with keyword search tools.
Direct links to your favourites including Gift Cards and Theme Parks.
Many tickets can be purchased instantly online.
Gift cards can also be purchased online easily and quickly.
Mobile device: View pages on your mobile phone more economically with a brand new feature "I am on a mobile device" at the bottom of this page.
New Benefits: A huge number of new leisure activities,
full range of cinema tickets, special rates on electrical, sporting and household goods, etc.etc.

These are just a sample of the fantastic improvements we have made to ensure members have the best experience possible and the widest and largest range of benefits available.

Q. When I Search and select a State, other States are included in the results.

A. If you select a State - you must select the Area within that State to remove other states from your search query.
International search must also select the Region in the same way.

Q. Can I access the benefits within this site?

A. You must have a valid card with the Where To Enjoy® logo to
access any of the benefits within this site.

Q. How many cards can be presented when dining?

A. A maximum number of two member cards with the Where To Enjoy® logo may be presented by each table/group.

Q. How do I return to the previous page when I have completed my search?

A. This site works similar to "realestate sites" where you need to click on the "back arrow" button at the top left hand corner of your internet browser.

General:

Member benefits are exclusive and cannot be used with any other discount or offer and cannot be used in conjunction or combining with any other discount program.

Standard Conditions
Please read carefully before use.
All member cards must be signed before use and are non transferrable.

Dining:
1. Select the dining establishment from those within this site or your Member Handbook.
2. Bookings on busy nights are preferred, though are not essential unless stated.
3. You are entitled to the offer specified up to the maximum value indicated.
4. You are not required to identify yourself as a Where To Enjoy® member.
Present your card when you Request The Bill, there is no need to present the card earlier.

Repeat Use Offer:
All establishments within the Dining section are repeat use.
You may visit these establishments as many times as you wish until expiry date
shown on your card.
Remember to present your Member Card with the Where To Enjoy® logo
when requesting the bill

How Offers Work: Dining
The offer applicable is that stated for the restaurant.
Offer:
Enjoy One Free Main Course with the purchase of a Second
Main Course of equal or greater value.

Note: The least expensive meal is provided free "Up To" the limit indicated for
each establishment.
Set Menu's /Banquets: Offer does not apply for these menu selections(unless stated).
Offer:
Enjoy % OFF THE TOTAL BILL.
Total Bill includes both Food & Beverage.
The % Off is "Up To" the maximum limit indicated for each establishment.

Group Dining:
The Bill cannot be separated : Only One Bill per Table/Group is permitted.
A maximum number of two Member Cards with the Where To Enjoy® logo
may be presented by each table/group.
When more than One Card is produced the deduction remains at
% off the total bill"Up To" the maximum value stated for each Member card.
The value limit may be multiplied by the number of cards
produced as set out in the example below.

Group Dining : Example of Use;
When:
2 or 3 people are dining One card accepted.(Up to $limit indicated on offer) 4 or 5 people are dining. Two cards accepted.(Up to $limit indicated on offer x 2)

Children's meals,Specials,Set Menu's,Entree's, Childrens meals,Specials, Set Menu's,Entree's are not considered as a "Main Courses" and therefore do not qualify for discount(unless stated).

Dine In/ Takeaway
All offers for Dining are "Dine-In Only" (unless otherwise stated)
The exception is Informal Dining, Takeaway where takeaway is
excepted (unless otherwise stated)

Not Valid with any other offers
All offers cannot be used in conjunction with any other type of discount or special offer.

Vouchers:
Each voucher entitles you to the offer described on the voucher
and cannot be used in conjunction with any other offer.
Conditions are described on each voucher and must be surrendered
when accepting the offer.

Films
At certain times Movie Theatres show films that are marked "No Free List".
In such cases the voucher along with any other special offers are
not accepted.

Valid Seven Days/All Times
Offers can be used at Alltimes within the normal hours of service for Dining, Informal Dining/Takeaway & Leisure Activities except for the stated Festive Days and Public Holidays.

Festive Days/Public Holidays
All offers within the site are not valid on the following days;
NewYears Eve/Day, Anzac Day, Queen's Birthday, Australia Day, Easter, Christmas Eve/Day,Mothers Day, Fathers Day, St. Valentine's Day, Boxing Day,Labour Day.

Retail Gift Cards:
Personal orders only accepted.
Members may place one order up to the maximum limit (currently $2,000.00) for each process period.
ie. Process period is generally 10-14 days from when the payment is processed to the day you receive the Gift Cards.
At some times during the year the process period may extend
beyond this due to peak periods of demand, public holidays etc. that occur throughout the year.
A maximum number of 5 Gift cards may be order up to a combined total of the maximum order limit. A minimum of $50.00 and a maximum of $2,000.00 may be ordered.

Lost/stolen/misplaced Gift Cards:
Gift cards cannot be replaced or refunded: Once issued Gift cards are your responsibility, and cannot be replaced or cancelled.

Accommodation
Please read carefully before use.
The % discount applies to the "Rack Room Rate" and is subject to availability.
Each Hotel has an allocated number of rooms that are available for this special promotion.
If the Hotel forecasts a high occupancy rate i.e. during periods of special events/
holiday periods, this offer may not apply. > Check with each individual Hotel for availability.

What is the Rack Room Rate?
The Hotel "Rack Room Rate" is the rate that all other rates are constructed from.
This offer does not apply to any discount offers that may occur throughout the year and is based solely on the Hotel "Rack Room Rate".

Conditions when booking.
1. Advance reservations must be made directly with the Hotel.
2. You must identify yourself first as a Where To Enjoy member, otherwise
discount may not apply.
3. Reservations are on availability basis only. A limited number of rooms
are available at the special Where To Enjoy Member discount rate.
4. Offer is not valid for group packages, convention rates or travel
agency bookings.
5. The Where To Enjoy Member Card must be presented at "Check In"

Price Guide

Dining
The $ symbol for each dining establishment is
indicative of the average price for 1 main course.
Prices may vary due to seasonal factors,
menu changes etc.

$ $9-$14
$$ 15-$18
$$$ $19-$25
$$$$ $26-$35
$$$$$ $36 & above

Accommodation
The $ symbol for each Hotel/Motel is indicative
of the price range for each establishment.
Rates may vary due to seasonal factors.

$ $50-$100
$$ $101- $200
$$$ $201- $320
$$$$ $321- $420
$$$$$ $421 & above

FAQ