FAQ

Contact Us: Please read the information below that may assist you with your enquiry.
Should you still need assistance, please contact us by clicking on Contact Us.

Log In:

PC/Tablet: Login with your email address and password via the login at the top of this page.

Phone: There is a light grey box at the top right of your phone screen, tap on it and a navigation menu will drop down.
Tap on Login/My Account and login with your email address and password.
Tap on the home button at the bottom of screen once you are logged in.

Q. I am having trouble logging in.

A. 1) Check that your password is correct. If you have forgotten your password, enter your email address in the login and click/tap on "Forgot My Password". Your password will then be emailed to you within a minute or two. Please check your junk mail if you do not receive it in your inbox.
Note: The password will be emailed to the email address that you are registered with. 

A. 2) Your firewall security settings may be set to high which may be stopping the login.
Ensure that your cookies are enabled, and your firewall settings are correct.

Q. How do I enable Cookies
A. To place orders within the website (due to the security features) you must have cookies enabled on your internet browser.
In case you are not sure how to enable cookies, please see information below.
Cookies set up:
Cookies must be enabled on your Internet browser before you: Log-in, access offers, order Gift Cards or Tickets.
Enabling cookies on your Browser:
~Internet Explorer. Version 7 and above
Go to Tools > Internet Options > Privacy
Move the settings slider to Medium or Accept All Cookies, click OK.
~Mozilla Firefox
Go to Tools > Options > Privacy
Tick "Accept Cookies" from sites.
~Safari
Choose Preferences from the Safari menu and click Security
Click "Always" or "Only from sites I visit".
Please note: Before you adjust your settings, you should take note of these settings prior to the change and change them back if you wish when you are done.

Gift Cards:
WISH e-gift cards (Woolworths group) are emailed to your email address usually instantly and within the hour of purchase.
Please check your Junk Mail if you do not see your order in your Inbox.

eGift Cards: (Digital eGift cards are emailed to your email address)
eGift cards are emailed to your email address within 24 hrs (MF) from when we see payment that shows in our bank account. A maximum order limit of $1,000 applies. 5 cards maximum per order.Due to security reasons, eGift cards must be paid for by EFT (Direct deposit into our bank account). For security reasons, e-gift cards will only be emailed to the registered email address. A fair use policy of a maximum combined order value of $3,000 per month applies ($1,000 per 10 days) Personal orders only accepted. Our payment details are emailed to you when you complete the order. You can then complete the payment into our bank account as per details emailed to you. Please check your Junk Mail if you do not see your order in your Inbox.

Standard Plastic Gift cards (Mailed via Australia Post to your physical address - Post boxes not accepted) Personal orders only accepted. A fair use policy of a maximum combined order value of $3,000 per month applies to all Gift cards ($1,000 max per 10 days) EFT must be selected for all orders with a value above $201. Credit Card payments have a 1% transaction fee. When you select Electronic Funds Transfer (EFT), our payment details are emailed to you when you complete the order. You can then complete the EFT payment into our account as per details emailed to you.
How we post standard plastic Gift Cards to you.
Standard Australia Post: Orders up to $200 have a postage choice of "Standard Australia Post @ $2.00" or "Registered Post at a $4.50 postage charge". Due to security reasons "All orders over $201, must select "Registered Post" and must be paid for by EFT. Once dispatched Gift Cards cannot be replaced or cancelled if lost in transit or lost by you. A fair use policy of a maximum combined order value of $3,000 per month applies to all standard Plastic Gift cards. ($1,000 maximum in any 10 day period). Personal orders only accepted.

Lost/stolen/misplaced Gift Cards:
Gift cards (standard and eGift cards) have a cash value and should be treated as such: Once dispatched, Gift cards are your responsibility, and cannot be replaced or cancelled if lost in transit or lost by you. As per retailer's terms and conditions, you accept that if cards are lost or stolen we cannot refund any amount to you or replace cards that have funds spent.

Payment 

Payments by Credit Card incurs a 1% transaction fee. Payment for standard plastic gift card orders over $201 and all eGift cards must be by EFT.

Payments by EFT do not have transaction fees. When you select Electronic Funds Transfer (EFT), our payment details are emailed to you when you complete the order. You can then complete the EFT payment into our bank account as per details emailed to you. Ensure that you place the order receipt number and your name when making payment so that we can see that it is your order that has been paid for.

WE NEVER REQUEST YOUR BANK ACCOUNT DETAILS.
If you choose to pay via EFT, you must include the "order number" that you receive when you complete your order.
The order number must be placed on your payment reference by you or your bank when you are completing the EFT payment.
A reference such as "Coles card order", or "card order" is not acceptable as we have a huge number of orders for the same cards.
(If you do not place the order number and/or your name as the payment reference when you pay by EFT, we have no way to identify that the payment is yours!) If you pay via EFT after 4pm Friday or on the weekend, we may not see the payment in our system until the following Tuesday!

General
Q. When I Search and select a Location, benefits in other Locations are included in the results.
A. If you select a Location - you must select the Region for that Location to remove other Locations from your search query. International search must also select the Region in the same way.
Q. Can I access the benefits within this site?
A. Benefits and Rewards offers within this website are ONLY available to members/employees/customers from an organisation that Where To Enjoy is the benefits and rewards partner and they have provided you with access to Where To Enjoy benefits and rewards. Offers are NOT available to the general public.
You then can access all of the offers within this website. The majority of offers can be purchased directly via this website or by calling the phone number provided by the business that is providing the benefit. There are a few offers that may require you to show your phone
so that they can see the digital benefits card built into this website My Card or your organization may have issued you with their plastic card) that shows the Where To Enjoy® logo. The conditions of each offer will provide details on how you redeem the offer. 
Q. How do I return to the previous page when I have completed my search?
A. This site works similar to "real estate sites" where you need to click on the "back arrow" button at the top left hand corner of your internet browser.
General:
Benefits are exclusive and cannot be used with any other discount or offer and cannot be used in conjunction or combining with any other discount program.

Standard Conditions

Please read carefully before use.

Not Valid with any other offers
All offers cannot be used in conjunction with any other type of discount or special offer.
Valid Seven Days/All Times
Offers can be used at all times within the normal hours of service unless otherwise specified. Dining, Informal Dining/Takeaway Offers can be used at all times within the normal hours of service except for the stated Festive Days and Public Holidays on the following days; NewYears Eve/Day, Anzac Day, Queen's Birthday, Australia Day, Easter, Christmas Eve/Day,Mothers Day, Fathers Day, St. Valentine's Day, Boxing Day, Labour Day.

Accommodation
Please read carefully each offer for their own conditions.